Exchange & Return Policy

Exchange Policy

At Alpine Knitwear, we are committed to ensuring your complete satisfaction with every purchase.

Exchange Window:
Items can be exchanged within 15 days of delivery.

Eligibility Criteria:
To qualify for an exchange, products must be returned in their original condition—unworn, unused, with all tags attached, and in original packaging.

Sale Items:
All sale items, discounted products, and promotional items are non-returnable and non-exchangeable. Sale items cannot be exchanged under any circumstances.

Exchange Charges:
Customers are responsible for delivery charges associated with the exchange process.

Price Adjustment:

  • If the new item is of lower value, Alpine Knitwear will refund the difference.
  • If the new item is of higher value, the remaining balance must be paid by the customer.

How to Request an Exchange:
You may initiate an exchange by:

  • Contacting our support team at 0311 1766665
  • Or sending your parcel to:

Alpine Knitwear
P-403/5, Opposite Shell Petrol Pump, Muslim Town #1, Near Lassani Pulli,
Sargodha Road, Faisalabad
0311 1766665

Refund Policy

We strive to maintain transparency and fairness in all our transactions.

Refund Window:
Refund requests are accepted within 15 days of delivery.

Eligibility Criteria:
Items must be returned in their original condition—unworn, unused, with tags, and in original packaging.

Sale Items:
All sale items, discounted products, and promotional items are non-returnable and non-refundable. Sale items cannot be exchanged or refunded.

Applicable Charges:
Delivery charges and applicable taxes are non-refundable and will be borne by the customer.

How to Request a Refund:

  • Contact our support team at 0311 1766665

  • Or send the item to:

Alpine Knitwear
P-403/5, Opposite Shell Petrol Pump, Muslim Town #1, Near Lassani Pulli,
Sargodha Road, Faisalabad
0311 1766665

Refund Processing:
Once your return is received and inspected, Alpine Knitwear will notify you regarding approval.

Approved refunds will be transferred to your bank account within 7–10 business days.

If your refund has not been received within 15 business days, please contact our support team.

Damage & Defect Policy

Your trust matters to us. If you receive a damaged or defective item, we’re here to help.

Reporting Timeframe:
All claims must be reported within 3 days of delivery.

Eligibility Criteria:

  • Clear photo or video evidence of the issue must be provided
  • Item must be unused and in original packaging

Charges:

  • If the issue is due to manufacturing defect or courier mishandling, Alpine Knitwear will cover all replacement shipping costs
  • Items damaged due to misuse are not eligible for replacement

How to Report:

  • Contact us at 0311 1766665 with proof
    or
  • After approval, send the item to:
    Alpine Knitwear
    P-403/5, Opposite Shell Petrol Pump, Muslim Town #1, Near Lassani Pulli,
    Sargodha Road, Faisalabad
    0311 1766665

After review, Alpine Knitwear will provide a replacement or an appropriate resolution.